Privacy Policy

This Privacy Policy explains how PocketPip ("we", "us", "our") collects, uses, and protects information when you visit theflyzapper.com or purchase from us.

Information we collect

• Contact details you give us: name, phone number, email address (if provided), and shipping address
• Order details: items purchased, order value, payment status, and delivery status
• Communications you send us via WhatsApp or other support channels
• Device and usage data: IP address, browser and device type, pages visited, time on page, clicks, scrolls, and referring URL

Payments are processed securely by our payment partners. We do not store your card or UPI details on our servers.

Cookies and tracking technologies

We use cookies and similar technologies — including third-party analytics tools, session-analysis tools, and advertising pixels — to understand how visitors use our site, improve the shopping experience, and measure the performance of our marketing and advertising campaigns.

These third-party service providers may collect information such as your device identifiers, IP address, browser type, pages visited, clicks, scrolls, and other on-site behaviour, and may set cookies or use similar identifiers on your browser. Some of this data may be used to show you relevant ads on other websites and platforms. These providers process data under their own privacy policies.

You can manage or refuse cookies through your browser settings, use a tracker-blocking extension, or adjust your ad preferences within the platforms and ad networks you use. Disabling cookies may affect some site features such as cart and checkout.

How we use your information

• To process, fulfil, and deliver your orders
• To send order and shipment updates via WhatsApp and SMS, and respond to your support queries
• To improve our website, products, and shopping experience
• To measure and improve our marketing and advertising
• To send offers or updates where you've opted in — you can opt out any time
• To detect and prevent fraud, and to comply with our legal obligations

Who we share data with

We share data only with service providers who help us run the business: courier and logistics providers, payment processors, customer support tools, and analytics and advertising partners. We do not sell or rent your personal data to anyone.

Data retention

We retain your information for as long as needed to provide our services, fulfil orders, meet tax and accounting requirements, and comply with applicable Indian law.

Your rights

You can request access to, correction of, or deletion of your personal data at any time by messaging us on WhatsApp at +91 79 7740 1920. We will respond within 30 days.

Grievance redressal

In line with India's Digital Personal Data Protection Act, you can raise privacy-related complaints with our grievance officer by messaging WhatsApp at +91 79 7740 1920 (PocketPip, Mumbai, India). We acknowledge complaints within 48 hours and aim to resolve them within 30 days of receipt.

Updates to this policy

We may update this policy from time to time. The "Last updated" date at the top of this page will always reflect the latest version.